Privacy Policy

Fran’s Hair respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our website, products, and services.

Information We Collect

We may collect the following types of information:

1. Personal information such as your name, email address, phone number, billing address, and delivery address.
2. Payment-related information required to process transactions. Payment details are handled securely through third-party payment providers and are not stored on our servers.
3. Technical information, such as IP address, browser type, device information, and website usage data, is collected to improve performance and enhance the user experience.

How We Use Your Information

Your information may be used to:

1. Process and fulfil orders
2. Communicate order updates and customer support responses
3. Improve our website, products, and services
4. Send promotional messages, newsletters, or special offers when you have opted in
5. Prevent fraud and unauthorised transactions

Information Sharing and Disclosure

Fran’s Hair does not sell or rent your personal information to third parties. We may share your information with trusted service providers such as payment processors, delivery partners, and technical service providers solely for the purpose of fulfilling services related to your order. Information may be disclosed if required by law or to protect our legal rights.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, or loss. While we strive to protect your information, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyse traffic, and improve functionality. You may choose to disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

Your Rights

You have the right to:

1. Request access to the personal information we hold about you
2. Request correction of inaccurate or incomplete data
3. Request deletion of your personal data, subject to legal and operational requirements
4. Withdraw consent for marketing communications at any time

Third Party Links

Our website may contain links to third-party websites. Fran’s Hair is not responsible for the privacy practices or content of these external sites.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and regulatory obligations.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page and take effect immediately upon publication.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, don’t hesitate to get in touch with our customer support team through the Contact Us page.