Terms & Conditions

Welcome to Fran’s Hair. These Terms and Conditions govern your use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by the terms outlined below. Please read them carefully.

General Information

Fran’s Hair operates as an online hair retail brand offering premium hair products and related accessories. All content, products, and services provided on this website are subject to these Terms and Conditions. We reserve the right to update, modify, or replace any part of these terms at any time. Changes will take effect immediately once posted on the website.

Eligibility to Use Our Website

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian. You agree to use the website for lawful purposes only and not for any fraudulent or harmful activities.

Product Information and Availability

We make every effort to display accurate product descriptions, images, and pricing. However, slight variations may occur due to lighting, screen settings, or product batches. All products are subject to availability. We reserve the right to discontinue or limit quantities of any product without prior notice.

Pricing and Payments

All prices displayed on the website are listed in the applicable currency and are subject to change without notice. Payment must be completed in full before orders are processed or shipped. We reserve the right to refuse or cancel any order due to pricing errors, suspected fraud, or payment issues.

Orders and Acceptance

Placing an order does not guarantee acceptance. An order is considered accepted only after payment confirmation and order processing. We reserve the right to cancel or limit orders at our discretion. In such cases, any confirmed payment will be refunded accordingly.

Shipping and Delivery

Delivery timelines provided are estimates and not guarantees. Fran’s Hair is not responsible for delays caused by courier services, weather conditions, public holidays, or incorrect address information provided by the customer. Please refer to our Shipping and Delivery page for detailed information.

Returns and Exchanges

Due to the nature of hair products, returns and exchanges are subject to strict conditions. By making a purchase, you agree to our Returns and Exchanges policy as stated on the website. Products that have been used, installed, altered, or tampered with are not eligible for return or exchange.

Hair Care and Product Responsibility

Proper care is required to maintain the quality and longevity of hair products. Fran’s Hair is not responsible for damage caused by improper handling, excessive heat, chemical treatments, or failure to follow recommended care guidelines.

Intellectual Property

All website content, including logos, images, text, graphics, and designs, is the property of Fran’s Hair and may not be copied, reproduced, or used without prior written permission. Unauthorised use of our intellectual property may result in legal action.

Limitation of Liability

Fran’s Hair shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability, if any, shall not exceed the amount paid for the product purchased.

Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as outlined in that policy.

Governing Law

These Terms and Conditions are governed by the laws applicable within the Federal Republic of Nigeria. Any disputes shall be resolved under the jurisdiction of Nigerian courts.

Contact Information

For questions regarding these Terms and Conditions, please contact our customer support team through the details provided on our Contact Us page.